Shipping & Delivery

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Shipping Area

Australia

If you have any questions, you can contact our customer service support ([email protected] ), thank you for your support!

Country	Carrier	Order Processing Time	Logistics Timeliness	Logistics Costs
Australia	DHL	1-2 business days (Saturday, Sunday and holidays excluded)	3-7 business days	Free shipping for orders over $99
	Remote Area Notice (Australia):   Deliveries to remote or rural areas (including but not limited to Western Australia (WA), Northern Territory (NT), Tasmania (TAS) remote postcodes, and parts of South Australia (SA) and Queensland (QLD) outside major metro areas) may experience additional delivery time or potential surcharges. If you are located in a remote area, please contact us before placing your order to confirm delivery feasibility. We do not guarantee the standard 2-5 business days timeline for remote destinations. Attention: 1. When your order has shipped, you will receive an email with tracking information. 2. Shipping charges are non-refundable. If you reject any shipment from hoverair.com, you will be responsible for the original shipping cost as well as the cost of returning the package to us.

Order cancellation

If you contact us promptly after making a purchase, we can cancel your order. If your payment has been processed but the package has not been shipped yet, you can cancel the order before the item is dispatched. We will provide a full refund of your money.

Once the package has been shipped, the order cannot be canceled.

 

Delivery claim

If you encounter a situation where the delivery is not made or if your tracking information shows that your package has been delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim.

We will assist you in communicating with the carrier to complete the claims process. Please note that the claim process may take up to 60 days to be completed (depending on the carrier used).